This is a very special place. Dhillon’s takes the friendly nature of a small neighborhood shop and pairs that with the latest staff training and high tech process. Transparency, honesty, and communication is the culture of the facility. The place isn’t fancy, but they have invested in the things that are important to the customer. You can tell they clearly have an intentional and well developed business plan. Kathy is the main customer interface. She has enough knowledge of car repair to put to shame most mechanics at other shops. Her real glow is her advanced customer service skills. She seems like a natural in this role. It is so rare these days to have an organization that respects the need to have an all around highly skilled person like her - exactly where they belong. I found Dhillon’s because I was looking for a shop to finish an incomplete job from another shop. From my first phone call to the time of pickup I was impressed. The cost was clearly estimated, and the completion time delivery was as they promised. The record keeping, communication and data collection is impressively all electronic. Even elements of the repair process are digitally photographed in your file for off-site access! Any questions you have about what the technician saw is easily discussed with images adding to their transparency commitment. If you are looking for a repair shop that has reinvented the local auto repair industry - this is the place. Dhillon’s IS a very special place.